Refund and Returns Policy
At Coitonic, we strive for 100% customer satisfaction. If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free return process. Please note the following details:
Domestic Orders
General Satisfaction Guarantee:
We stand by our products with a 100% Satisfaction Guarantee. No questions asked. However, unique return policies may apply to heavily discounted items or during specific campaigns.
Exclusions – ‘Final Sale’ Items:
Items from the ‘Final Sale’ section are not eligible for Return & Exchange.
Contact Information:
If you wish to initiate a return or have any concerns, kindly reach out to us at coitonicoutfits@gmail.com or WhatsApp us at +91 6378743151
Return Process:
Pick-up will be attempted twice. If unsuccessful, kindly send the shipment back to our company address. Reverse Pick Up is subject to service availability in your area pin code.
Exchange/Refund :
Customer have to pay extra Rs 70 for exchange. We cannot provide exchange/refund for products that have already been exchanged.
Timeframe for Returns:
You can exchange or return a product within 48 Hours from the date of receiving the order.
Payment Refund Details:
Delivery Charges or any discount coupon amount will not be refunded. For prepaid orders, a 3% processing fee will be deducted in case of a refund. After receiving Product your payment initiate in 24 Hours in your bank Account.
Reverse Pickup Conditions:
Reverse pick up will be attempted by us wherever feasible. However, there will be only one reverse pickup provided for one order. In exceptional circumstances, you may be asked to send the products through a reliable courier if reverse pickup is not available in your area.
Note:- Customer have to pay Reverse Pick -up Charges (RTO)
Innerwear Policy:
Due to the nature of innerwear, we strictly do not accept returns or exchanges for any reason. This policy ensures the highest standards of hygiene, protecting the health and safety of our customers.
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