FAQs
Frequently Asked Questions?
Shipping and Tracking
Metro cities: 2–4 business days. Rest of India: 3–6 business days. Delivery times may vary due to courier delays, weather, or strikes beyond our control.
Yes — free shipping on all orders above ₹1000.
Once your order ships, you'll get a confirmation email with a tracking number. You can also track it anytime on our Order Tracking page using your order ID.
Please double-check your address at checkout. We're not responsible for orders delayed or misdelivered due to incorrect or incomplete addresses, and any extra shipping charges to correct this will be the customer's responsibility.
Contact us at support@coitonic.com within 48 hours of delivery. Please include an unboxing video showing the parcel's condition right after opening — this is required to process a replacement or return smoothly.
No. At the moment, Coitonic ships only within India. We're working on expanding our shipping services and hope to offer international delivery in the future. Stay tuned for updates.
Returns, Exchanges & Refunds
We accept returns within 48 hours of delivery and exchanges within 72 hours, subject to our policy.
Please note:
- A ₹40 fee per product applies to exchanges towards handling, forward shipping, and taxes.
- Missing tags, accessories, or original packaging may delay or affect approval.
- Products that have already been exchanged once are not eligible for further exchange or return.
- Final Sale and certain hygiene-related products are not eligible for return or exchange.
No. Not all products are eligible for return. Items marked as Final Sale, as well as certain products such as innerwear, socks, caps, perfumes, tumblers, shakers, and bags, are non-returnable. Some products, such as stringers, are not eligible for returns but may qualify for an exchange. Please check the product page and our Return & Exchange Policy before placing your order.
We'll attempt pickup from your address twice. If both attempts fail, you'll need to ship the item back to us yourself. Pickup availability depends on your area pin code.
To be eligible for a return, the item must be unused, unwashed, and in its original condition, with all tags, labels, and original packaging intact. The product should be free from stains, damage, odors, or signs of wear. Returns that do not meet these conditions may be rejected after the quality inspection.
Once your returned product is received at our warehouse and successfully passes the quality check, we initiate your refund. The complete refund process, including pickup, quality inspection, and refund processing, usually takes 10–12 working days. Please note that your bank or payment provider may take additional time to reflect the refunded amount in your account.
For approved returns, a ₹100 reverse shipment fee per product is deducted from the refund amount, and original shipping charges are non-refundable for both prepaid and COD orders. Additionally, for prepaid orders returned due to Non-Delivery (NDR) or failed delivery, a ₹100 deduction applies.
Starting a return or exchange is quick and easy. Just follow these steps:
- Click on the Return/Exchange Portal: https://coitonic.com/apps/return_prime
- Enter your order details, including your Order ID and your registered mobile number or email ID.
- Click on "Find My Order."
- Select your request type – either Return or Exchange.
- Submit your request and follow the on-screen instructions to complete the process.
If you need any assistance, you can also contact our support team at support@coitonic.com, and we'll be happy to help.
SIZING & FITS
We recommend choosing the size that matches your measurements using the size chart on the product page, as sizing may vary slightly between products. There's usually no need to size up or down unless the product description specifically advises it. If you're between sizes, choose based on your preferred fit.
Yes, Coitonic products are designed to closely match standard Indian sizing. However, since compression wear is intended to provide a snug, performance-focused fit, we recommend checking the Coitonic Size Chart on the product page before ordering. Comparing your body measurements with the size guide will help you choose the best fit for maximum comfort and performance.
To choose the right size, refer to the Coitonic Size Chart available on each product page. Measure your body according to the size guide and compare your measurements before placing your order. If you're between two sizes, choose the size that best matches your preferred fit. For the best compression, we recommend selecting the size that aligns most closely with your measurements rather than sizing up or down.
PRODUCT & FABRIC CARE
Coitonic compression wear is made from a premium blend of polyester and spandex, offering the perfect balance of stretch, durability, and support. The fabric is lightweight, breathable, moisture-wicking, and designed to provide a comfortable compression fit that moves with your body during workouts, running, sports, and everyday training.
Always check the care label before washing, as instructions may vary by product. Wash your apparel inside out in cold water (30°C or below) with similar colors to help protect the fabric and prints. Avoid chlorine bleach, high heat, and tumble drying—air drying is recommended to help maintain the fit, stretch, and fabric quality. For bottles, shakers, and other accessories, hand wash with cool water unless otherwise stated.
Yes — our compression wear is designed for gym training, running, sports, and general active use, not just weightlifting.
Yes. Machine wash cold with similar colors and use only non-chlorine bleach if needed. Tumble dry on low and warm iron if required. Due to the unique acid wash treatment, the garment may release excess color for up to the first 3 washes, so we recommend washing it separately and avoiding contact with light-colored garments. Following the care instructions will help maintain its look and quality.
PAYMENTS & ORDERS
We accept a wide range of secure payment options, including UPI, credit cards, debit cards, net banking, digital wallets, and Cash on Delivery (COD) on eligible orders. All online payments are processed through secure payment gateways to ensure a safe and seamless shopping experience.
Yes, you can request to cancel or modify your order within 2 hours of placing it, provided it has not been dispatched. Once the order has been shipped, cancellations or changes cannot be accommodated. To request a cancellation or modification, please contact us as soon as possible at support@coitonic.com with your order details.
CONTACT & SUPPORT
You can reach the Coitonic support team by emailing support@coitonic.com. Please include your order number (if applicable) and a brief description of your query so our team can assist you as quickly as possible.
Our customer support team is available Monday to Saturday, from 10:00 AM to 5:00 PM (IST). You can email us at support@coitonic.com, and we'll get back to you as soon as possible during our working hours.
Coitonic is proudly based in Jaipur, Rajasthan, India—the world-famous Pink City, known for its rich heritage, craftsmanship, and vibrant culture. From Jaipur, we design and deliver premium active wear for fitness enthusiasts around the world.