Terms and Conditions

By accessing and using the website CoitonicOutfits Pvt. Ltd. (coitonic.com), you agree to be bound by the following Terms and Conditions. If you do not agree, please refrain from using this website.

CoitonicOutfits Pvt. Ltd. reserves the right to update, modify, or revise these Terms and Conditions at any time without prior notice. Continued use of the website constitutes your acceptance of such changes.

1. General Use

  • Users are advised to carefully review all product and service information available on the website before making a purchase.
  • By using this website, you confirm that you are at least 18 years of age, or are accessing the website under the supervision of a parent or legal guardian.

2. Platform Role

  • CoitonicOutfits Pvt. Ltd. operates as a facilitator between users and vendors/suppliers.
  • The company does not manufacture products unless explicitly stated.

3. Product Responsibility

  • Products listed on the website are screened and assured by respective vendors for quality, design, composition, and standards.
  • CoitonicOutfits Pvt. Ltd. does not guarantee:
    • Product quality
    • Accuracy of product descriptions
    • Vendor performance

4. Pricing & Availability

  • Prices and availability of products are subject to change without prior notice.
  • The company reserves the right to correct any pricing errors and cancel orders placed at incorrect prices.

5. Order Cancellation

  • Orders may be modified or canceled within 12 hours of placement, provided they have not been dispatched.
  • Requests made after this period will not be entertained.

6. Order Refusal & Refunds

  • CoitonicOutfits Pvt. Ltd. reserves the right to refuse or cancel any order at its sole discretion, including but not limited to:
    • Incorrect pricing
    • Suspicious transactions
    • Product unavailability
  • In such cases, payments received will be refunded and the user will be notified.

7. Delivery & Liability

  • The company shall not be responsible for delays or non-delivery caused by:
    • Vendor-related issues
    • Natural disasters (flood, fire, etc.)
    • Events beyond reasonable control
  • If delivery fails due to incorrect user details (e.g., wrong address or recipient unavailable), additional charges for re-delivery may apply.

8. Limitation of Liability

CoitonicOutfits Pvt. Ltd. shall not be liable for any damages arising from the use of its services, including but not limited to:

  • Loss of revenue or profits
  • Loss of data
  • Delays or interruptions in service
  • Technical errors, system failures, or unauthorized access

9. User Information

  • Users must provide accurate and complete information at the time of registration and checkout.
  • The company reserves the right to verify user details and may suspend or terminate accounts if the information provided is found to be false or misleading.

10. Payment & Fraud

  • CoitonicOutfits Pvt. Ltd. shall not be liable for any credit/debit card fraud.
  • The user is solely responsible for ensuring the authorized use of their payment methods.

11. Complaints & Claims

  • Any complaints regarding products or services must be raised within 48 Hours of delivery.
  • Complaints raised after this period may not be entertained.

12. Refund Limitation

  • In the event of non-delivery or disputes, the company’s liability shall not exceed the total order value.
  • No additional compensation shall be provided.

13. Cashback Policy

  • Cashback offers are applicable only for users who are logged into their accounts.
  • Orders placed via Guest Checkout are not eligible for cashback benefits.

14. Communication

For any questions or clarifications regarding these Terms and Conditions, please contact:

Email: support@coitonic.com

Users are advised to seek written clarification before proceeding with transactions if any doubts exist.

15. Force Majeure

CoitonicOutfits Pvt. Ltd. shall not be held liable for any failure or delay in performance due to events beyond its control, including but not limited to natural disasters, war, government actions, or system failures.

16. Acceptance of Terms

By using this website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.