Refund policy

Return & Exchange Policy

Exclusions – ‘Final Sale’ Items

Items from the ‘Final Sale’ section are not eligible for return or exchange.

Exchange Process

Timeframe

  • Exchanges are accepted within 72 hours of delivery.

  • Requests made after this period will not be eligible.

  • A clear, continuous unboxing video is mandatory, showing the product condition and issue at the time of opening.

Exchange Fee

  • A fee of ₹40 per product is applicable towards handling, forward shipping, and taxes.

Process

  • After placing the exchange request, pickup will be attempted within 24 - 48 hours.

  • Once the product is picked up or is in transit to our warehouse, the exchange/replacement order will be dispatched.

Important

  • Ensure all tags, accessories (e.g., zippers), and original packaging are intact.

  • Missing items may delay or impact approval.

  • Products that have already been exchanged once are not eligible for further exchange or return.

Pickup Policy (Exchange & Return)

  • Pickup will be attempted twice.

  • If unsuccessful, you must self-ship the product to our company address.

  • Reverse pickup is subject to service availability in your pin code.

Return Process

Timeframe

  • Returns are accepted within 48 hours of delivery.

  • Wrong or missing items must be reported within 24 hours.

  • Requests beyond this window will not be accepted.

  • A clear, continuous unboxing video is mandatory.

Process

  • After placing the return request, pickup will be arranged within 24 - 48 hours.

  • Once the product is received at our warehouse and passes the quality check, the refund will be initiated after applicable deductions.

Return Fee

  • A ₹100 reverse shipment fee per product will be deducted.

  • Applicable per item in case of multiple products.

  • Shipping charges are non-refundable for both COD and prepaid orders.

Refund Timeline

  • The complete process (pickup → quality check → refund) may take 10 - 12 working days.

  • Additional time may be required for your bank/card provider to reflect the amount.

  • If 15 business days have passed since approval, contact us at support@coitonic.com.

Prepaid Order Policy

  • For prepaid orders returned due to Non-Delivery (NDR) or failed delivery, ₹100 will be deducted from the refund.

Innerwear, Socks, Caps, Stringers & Perfume Policy

Due to hygiene standards:

  • Innerwear, Socks, and Caps → Non-returnable

  • Stringers → Non-returnable but eligible for exchange

  • Perfumes → Non-returnable and non-exchangeable

Contact Information

For any return or exchange requests:

  • Email: support@coitonic.com

  • Phone / WhatsApp: +91 8955289814